Emergency Call Taker - 24/7 Public Safety Dispatcher

Public Safety Dispatch Network; Slaton (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Slaton, TX is seeking a 911 Call Taker to handle emergency and non-emergency lines, verify locations and caller information, and document details for dispatch coordination. The role requires a high school diploma and strong listening, typing, and verbal communication skills.

Employees may work 24/7 shifts, with training and certifications provided. The position emphasizes accurate data entry, adherence to procedures, and timely sharing of incident information

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and accurate typing.
• Clear verbal communication.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Slaton, TX is seeking a 911 Call Taker to handle emergency and non-emergency lines, verify locations and caller information, and document details for dispatch coordination. The role requires a high school diploma and strong listening, typing, and verbal communication skills.

Employees may work 24/7 shifts, with training and certifications provided. The position emphasizes accurate data entry, adherence to procedures, and timely sharing of incident information