Emergency 911 Call Taker — Hyde Park, UT

National Public Safety Careers; Hyde Park (UT); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks qualified individuals for 911 Call Taker roles in Hyde Park, UT. Responsibilities include handling emergency and nonemergency lines, confirming locations, and documenting details for dispatch.

Training and certification enable the delivery of pre‑arrival instructions and safe caller support. Applicants should have a high school diploma or equivalent, plus strong listening, typing, and communication skills.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening and typing skills are essential.
• Excellent verbal communication and ability to follow structured procedures.
• Experience in customer service or public safety is beneficial.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre‑arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Clear communication

Crisis de‑escalation

Education

High school diploma or equivalent

Job description

National Public Safety Careers seeks qualified individuals for 911 Call Taker roles in Hyde Park, UT. Responsibilities include handling emergency and nonemergency lines, confirming locations, and documenting details for dispatch.

Training and certification enable the delivery of pre‑arrival instructions and safe caller support. Applicants should have a high school diploma or equivalent, plus strong listening, typing, and communication skills.