Emergency Call Taker – 24/7 Public Safety Support

Public Safety Dispatch Network; Atwood (CO); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network seeks 911 Call Takers to handle emergency and nonemergency calls at the Atwood, CO location. You will verify locations, collect caller information, and input data into dispatch software, following established questions and procedures. Training leads to certifications and potential shift assignments.

The role emphasizes listening, clear communication, and the ability to work under pressure in a 24/7 environment. Benefits vary by employer and schedule.

Qualifications

• High school diploma or equivalent required; customer service or public safety background helpful.
• Strong listening, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and complete assessments per agency requirements.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller contact information.
• Identify nature and urgency of the situation using approved questions.
• Enter details into call-processing or dispatch software accurately.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Follow procedures

Education

High school diploma or GED

Tools

Call-processing software

Dispatch software

Job description

Public Safety Dispatch Network seeks 911 Call Takers to handle emergency and nonemergency calls at the Atwood, CO location. You will verify locations, collect caller information, and input data into dispatch software, following established questions and procedures. Training leads to certifications and potential shift assignments.

The role emphasizes listening, clear communication, and the ability to work under pressure in a 24/7 environment. Benefits vary by employer and schedule.