Emergency Alarm Dispatcher - Calm, Critical Response

Security Central; Statesville (NC); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Accidental Injury

Life Insurance

Short-Term Disability

Paid Time Off (PTO)

401 K Company Match

Job summary

Security Central, a family‑owned life safety provider since 1963, is hiring for a security monitoring role in Statesville, NC and nearby areas. You will monitor alarms, verify signals, and coordinate with police, fire, or medical responders while maintaining calm communication with customers.

We offer paid training, reliable shifts (Day, Evening, Night), competitive hourly pay, and benefits. If you value a supportive team, growth opportunities, and a culture that values integrity and people,

Qualifications

• High School Diploma or GED required.
• Proficiency in computer applications and professional phone etiquette.

Responsibilities

• Monitoring and processing alarms, trouble signals, and supervisory signals.
• Determining and contacting authorities as needed (police, fire, medical).
• Placing outgoing calls to verify alarms, dispatch authorities, and notify responsible parties.
• Maintaining clear, calm communication with customers.
• Accurately documenting all responses in alarm monitoring software.

Skills

Customer service

Calm under pressure

Communication

Computer skills

Education

High School Diploma or GED

Job description

Security Central, a family‑owned life safety provider since 1963, is hiring for a security monitoring role in Statesville, NC and nearby areas. You will monitor alarms, verify signals, and coordinate with police, fire, or medical responders while maintaining calm communication with customers.

We offer paid training, reliable shifts (Day, Evening, Night), competitive hourly pay, and benefits. If you value a supportive team, growth opportunities, and a culture that values integrity and people,