Alarm Dispatch Specialist - Paid Training & Growth

Security Central; Town of Texas (WI); On-site; USD 33,000 - 35,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Accidental Injury

Life Insurance

Short-Term Disability

Paid Time Off (PTO)

401 K Company Match

Job summary

Security Central, a family-owned life safety provider since 1963, is hiring for an alarm monitoring role. You will monitor alarms, contact authorities, verify responses, and keep customers informed.

We offer paid training, strong team support, growth opportunities, and a comprehensive benefits package. This full-time/part-time position is available in Knoxville, TN; Statesville, NC; and Anderson, SC with day, evening, and night shifts.

Qualifications

• High School Diploma or GED required.
• Ability to pass a drug screen and criminal background check.
• Availability to attend mandatory 2-week training (Mon-Fri, 9am-4:30pm).
• Availability to work weekends and holidays.
• Authorization to work in the United States.
• Must be at least 18 years old.
• Proficiency in computer applications with professional phone etiquette.
• Strong customer service skills and ability to stay calm under pressure.

Responsibilities

• Monitor and process alarms, trouble signals, and supervisory signals.
• Determine and contact appropriate authorities (police, fire, or medical).
• Place outgoing calls to verify alarms, dispatch authorities, and notify responsible parties.
• Maintain clear and calm communication with customers.
• Accurately document all responses in alarm monitoring software.

Skills

Customer service

Calm under pressure

Computer proficiency

Professional phone etiquette

Education

High School Diploma or GED

Tools

Alarm monitoring software

Job description

Security Central, a family-owned life safety provider since 1963, is hiring for an alarm monitoring role. You will monitor alarms, contact authorities, verify responses, and keep customers informed.

We offer paid training, strong team support, growth opportunities, and a comprehensive benefits package. This full-time/part-time position is available in Knoxville, TN; Statesville, NC; and Anderson, SC with day, evening, and night shifts.