Central Station Operator for Alarm Response & Customer Care

CPI Security; Charlotte (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Aggressive pay

Career mobility

Central Station Monitoring Cert.

Company-sponsored training

On-site café & facilities

Paid holidays & PTO

Job summary

CPI Security is seeking an Alarm Monitoring Advisor (Central Station Operator) in Charlotte, NC. You will answer alarm calls, coordinate with local first responders, and provide a calm, reassuring voice to customers while safeguarding homes and businesses.

The role includes training, certification, and opportunities for career growth in a mission-driven security company. Join a team that values community service, offers competitive pay, benefits, and on-site amenities, with a focus on safety and

Qualifications

• High school diploma, some college preferred.
• Minimum 2 years customer service experience preferred.
• Able to work flexible schedules in a fast-paced environment.

Responsibilities

• Monitors and responds to alarms, communicates with customers, and relays vital information to first responders in real-time.
• Respond to inbound alarm activity from residential and commercial customers, reviewing the nature of the situation, and contacting local authorities in an emergency.
• Communicate with Police, Firefighters, and EMS/Paramedics, while providing an excellent customer experience by being a friendly and reassuring voice.
• Receive and handle incoming calls from customers ranging from general inquiries to technical concerns.
• Perform processing demonstrations of CPI's Real Time Response product.
• May have additional duties as assigned by Management.

Skills

Customer service

Communication

Problem solving

Multitasking

Education

High school diploma

Job description

CPI Security is seeking an Alarm Monitoring Advisor (Central Station Operator) in Charlotte, NC. You will answer alarm calls, coordinate with local first responders, and provide a calm, reassuring voice to customers while safeguarding homes and businesses.

The role includes training, certification, and opportunities for career growth in a mission-driven security company. Join a team that values community service, offers competitive pay, benefits, and on-site amenities, with a focus on safety and