Emergency Alarm Dispatch Specialist

Mulhaupt's, Inc.; Indianapolis (IN); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

Mulhaupt's, Inc. is seeking a Central Station Operator to efficiently handle incoming calls, dispatch on-call technicians, and notify customers of alarm activations. You will coordinate with local law enforcement or private security when needed and document all alarms and actions clearly to ensure rapid, accurate responses.

The role emphasizes strong customer service, confidentiality, and teamwork to maintain secure, reliable service for clients.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal communication and customer service skills.
• Strong analytical and problem-solving abilities.
• Experience in a call center is preferred.
• Ability to stay calm and focused in a fast-paced environment.

Responsabilités

• Answers incoming phone calls and processes them according to established procedures.
• Responds promptly to emergency situations by contacting customers regarding alarm activations.
• Notifies customers of alarm system signals and takes appropriate actions as necessary.
• Dispatches and coordinates with local law enforcement and private security personnel as required.
• Documents all alarms, signals, and actions taken in a clear and concise manner.
• Dispatches on-call technicians to customer locations to resolve issues as needed.
• Processes and responds to customer communications professionally and courteously.
• Maintains confidentiality and handles sensitive information with discretion.
• Works collaboratively with team members to ensure effective operation of Central Station.
• Provides excellent customer service and support to enhance customer satisfaction.

Connaissances

Verbal communication

Interpersonal skills

Analytical skills

Stress management

MS Office

Formation

High school diploma or equivalent

Outils

Microsoft Office Suite

Description du poste

Mulhaupt's, Inc. is seeking a Central Station Operator to efficiently handle incoming calls, dispatch on-call technicians, and notify customers of alarm activations. You will coordinate with local law enforcement or private security when needed and document all alarms and actions clearly to ensure rapid, accurate responses.

The role emphasizes strong customer service, confidentiality, and teamwork to maintain secure, reliable service for clients.