Alarm Dispatch & Emergency Response Operator

Mulhaupts; Indianapolis (IN); On-site; USD 30,000 - 45,000; Full time

Job summary

Mulhaupts is seeking a Central Station Operator in Indianapolis, IN. In this role, you will efficiently manage incoming calls focused on alarm signals and emergencies, coordinating with local law enforcement as needed. Key skills include excellent communication and customer service abilities, along with strong analytical problem-solving skills. Education requirements include a high school diploma; prior call center experience is preferred. The role offers a critical function in maintaining customer safety and satisfaction.

Qualifications

• Excellent verbal communication skills are essential.
• Prior experience in a call center is preferred.
• Ability to manage emergencies efficiently.

Responsibilities

• Handle incoming phone calls efficiently according to procedures.
• Notify customers of alarm activations and dispatch necessary services.
• Document alarms and customer communications clearly.

Skills

Excellent verbal communication skills

Excellent interpersonal and customer service skills

Strong analytical and problem-solving skills

Ability to function well in a high-paced environment

Proficient with Microsoft Office Suite

Education

High school diploma or equivalent

Prior call center and phone experience

Job description

Mulhaupts is seeking a Central Station Operator in Indianapolis, IN. In this role, you will efficiently manage incoming calls focused on alarm signals and emergencies, coordinating with local law enforcement as needed. Key skills include excellent communication and customer service abilities, along with strong analytical problem-solving skills. Education requirements include a high school diploma; prior call center experience is preferred. The role offers a critical function in maintaining customer safety and satisfaction.