Alarm Monitoring & Dispatch Specialist

Sciens Building Solutions; Lowell (MA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

PTO and holidays

Company cell phone and laptop

Company vehicle

401(k) matching

Short-term & long-term disability

Medical, dental, vision plans

Life insurance

Tuition reimbursement

Job summary

Sciens Building Solutions is seeking a Central Station Operator in Lowell, MA to monitor fire and burglar alarm panels and coordinate with emergency services. You will communicate with customers regarding signals, alarms, and alerts, and handle inbound calls while maintaining accurate data for client accounts.

Ideal candidates will have a high school diploma, strong issue resolution skills, and proven organizational and communication abilities within the security industry.

Qualifications

• High school diploma required or equivalent.
• Strong problem-solving and decision-making abilities.
• Solid understanding of security industry practices.

Responsibilities

• Monitor fire and burglar alarm panels from a centralized office to detect and respond to alerts.
• Notify municipal dispatch (police, fire, medical) as required.
• Contact customers regarding signals, alarms, and alerts with clear communication.
• Handle incoming calls from customers and route calls as needed.
• Monitor remote monitoring services and follow alarm protocols, informing designated contacts.
• Input and manage data related to alarms and customer accounts.

Skills

Alarm monitoring

Communication

Data entry

Education

High school diploma

Job description

THE POSITION IN A NUTSHELL

Sciens Building Solutions seeks a Central Station Operator who is responsible for monitoring and responding to fire and burglar alarms, as well as handling various communication and data entry tasks. This role is crucial for ensuring the safety and security of our clients by monitoring alarm systems and coordinating with emergency services.

THE POSITION IN A NUTSHELL

Sciens Building Solutions seeks a Central Station Operator who is responsible for monitoring and responding to fire and burglar alarms, as well as handling various communication and data entry tasks. This role is crucial for ensuring the safety and security of our clients by monitoring alarm systems and coordinating with emergency services.

WHAT YOU’LL BE DOING (and doing well!)

• Monitor fire and burglar alarm panels from a centralized office environment to detect and respond promptly to any alerts or issues.
• Notify the appropriate municipal dispatch, such as police, fire departments, or medical services, in response to alarms.
• Contact customers regarding signals received, including trouble alerts, alarms, and other notifications, ensuring prompt and clear communication.
• Handle incoming calls from customers and aid or route calls as necessary.
• Monitor remote monitoring services and follow protocol for alarm triggers, including notifying designated contacts.
• Input and manage data related to alarms, customer accounts, and other relevant information.
  
  

What We Like About You

• High school diploma
• Proficient in issue resolution.
• Excellent organizational, decision-making, and communication skills.
• Strong working knowledge of the security industry.
  
  

What We’re Bringing To The Table

• Competitive salary based on qualifications.
• Paid time off plan and holidays.
• Company cell phone and laptop.
• Company vehicle.
• 401(k) matching.
• Short term and long-term disability.
• Medical, dental, and vision plans with options.
• Life insurance.
• Professional career development opportunities.
• Tuition reimbursement program.