Emergency 911 Dispatcher: Calm the Storm, Save Lives

Valley County; Cascade (ID); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

PERSI retirement

Comprehensive Healthcare

Generous paid time off

Flexible Spending Accounts

Life Insurance

Employee Assistance Program

Casual workplace culture

Job summary

Valley County Sheriff’s Office in Idaho seeks a 911 Dispatch Specialist to serve as the lifeline between the public and emergency services. You will field calls, assess urgency, and coordinate rapid responses with police, fire, and EMS.

This full-time role requires calm under pressure, exceptional communication, and the ability to multitask across telephony, radio, and computer systems. POST certification is required within one year of hire, with comprehensive benefits.

Qualifications

• High school diploma or equivalent with strong clerical experience and exceptional communication.
• Ability to multi-task and stay composed under unpredictable conditions.
• Willing to work varied shifts including days, nights, weekends, and holidays.
• POST emergency communications certification within one year of hire.

Responsibilities

• Field emergency and non-emergency calls calmly and efficiently.
• Coordinate responses using a multi-line phone, 911 system, and emergency radio.
• Maintain composure when speaking with individuals under stress and fear.
• Operate heavy phone, radio, and computer systems to deploy responders.

Skills

Empathy

Critical thinking

Resilience

Exceptional communication

Clarity under pressure

Education

High school diploma or equivalent

POST Certification within one year

Tools

Telephony system

911 system

Emergency radio

Computer systems

Job description

Valley County Sheriff’s Office in Idaho seeks a 911 Dispatch Specialist to serve as the lifeline between the public and emergency services. You will field calls, assess urgency, and coordinate rapid responses with police, fire, and EMS.

This full-time role requires calm under pressure, exceptional communication, and the ability to multitask across telephony, radio, and computer systems. POST certification is required within one year of hire, with comprehensive benefits.