Emergency Dispatch Specialist: Stay Calm Under Pressure

County of Sacramento; Sacramento (CA); On-site; USD 52,000 - 75,000; Full time

Job summary

County of Sacramento seeks a Sheriff’s 911 Call Dispatcher to receive telephone reports of emergencies and non-emergencies from residents and agencies in Sacramento County. The role requires handling high call volumes, strong map-reading and reporting skills, and adherence to POST requirements.

Under supervision, the position involves maintaining confidentiality, following procedures, and working various shifts to ensure 24/7 coverage.

Qualifications

• High school diploma or GED.
• One year of full-time paid experience involving public contact via telephone and/or in person with high call volume.

Responsibilities

• Receive telephone reports of emergency and non-emergency incidents under supervision.
• Maintain accurate, concise reports and records as part of dispatch duties.

Skills

Office procedures

English proficiency

Report writing

Calm under pressure

Stress tolerance

Note taking

Operate equipment

Map reading

Communications equipment

Situational analysis

Following instructions

Legal knowledge

Teamwork

Communication skills

Prioritization

Record keeping

Confidentiality

Legal interpretation

Customer service

English communication

Education

High school diploma or GED

Job description

County of Sacramento seeks a Sheriff’s 911 Call Dispatcher to receive telephone reports of emergencies and non-emergencies from residents and agencies in Sacramento County. The role requires handling high call volumes, strong map-reading and reporting skills, and adherence to POST requirements.

Under supervision, the position involves maintaining confidentiality, following procedures, and working various shifts to ensure 24/7 coverage.