911 Dispatch Specialist - NEW STARTING PAY

Valley County; Cascade (ID); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

PERSI retirement

Comprehensive Healthcare

Generous paid time off

Flexible Spending Accounts

Life Insurance

Employee Assistance Program

Casual workplace culture

Job summary

Valley County Sheriff’s Office in Idaho seeks a 911 Dispatch Specialist to serve as the lifeline between the public and emergency services. You will field calls, assess urgency, and coordinate rapid responses with police, fire, and EMS.

This full-time role requires calm under pressure, exceptional communication, and the ability to multitask across telephony, radio, and computer systems. POST certification is required within one year of hire, with comprehensive benefits.

Qualifications

• High school diploma or equivalent with strong clerical experience and exceptional communication.
• Ability to multi-task and stay composed under unpredictable conditions.
• Willing to work varied shifts including days, nights, weekends, and holidays.
• POST emergency communications certification within one year of hire.

Responsibilities

• Field emergency and non-emergency calls calmly and efficiently.
• Coordinate responses using a multi-line phone, 911 system, and emergency radio.
• Maintain composure when speaking with individuals under stress and fear.
• Operate heavy phone, radio, and computer systems to deploy responders.

Skills

Empathy

Critical thinking

Resilience

Exceptional communication

Clarity under pressure

Education

High school diploma or equivalent

POST Certification within one year

Tools

Telephony system

911 system

Emergency radio

Computer systems

Job description

The Mission: Be the Lifeline

When crisis strikes, the first voice anyone hears belongs to a 911 Dispatch Specialist. As the vital link between our community and life-saving emergency services, your voice is the calm in the storm.

The Valley County Sheriff’s Office is seeking a dedicated, career-minded individual to join our team. This isn't just a job; it’s a mission. Every shift offers the chance to make a profound, tangible difference in the lives of our citizens, visitors, and field responders. If you are looking for a career driven by purpose, urgency, and honor, your journey starts here.

This is a full-time position with full employee benefits.

What You Will Do

As a 911 Dispatch Specialist, no two days are the same. Your environment will shift from quiet vigilance to fast-paced, high-stakes coordination.

• Be the First Responder: Calmly and efficiently field emergency and non-emergency calls from a variety of sources.
• Coordinate the Response: Manage a multi-line telephone, 911 system, and emergency radio to accurately deploy law enforcement, fire, and medical personnel into the field.
• Navigate the Storm: Act as the critical communications anchor, maintaining absolute composure when speaking with individuals facing intense fear, stress, and anxiety.
• Master the Tech: Navigate heavy phone, radio, and computer systems simultaneously to keep our responders safe and our community protected.

Salary Note: The starting pay for this position is typically the entry amount listed on this job announcement. However, the successful candidate may be offered a higher starting wage if they have previous training and work experience directly related to this position.

What We Look For

We train for skill, but we hire for character. To thrive in this role, you need a unique blend of empathy, sharp critical thinking, and resilience.

• The Foundation: High school diploma or equivalent, paired with solid general clerical experience and exceptional communication skills.
• Clarity Under Pressure: The rare ability to multi-task, prioritize on the fly, and remain completely composed when unpredictability strikes.
• Adaptability: The 911 Dispatch Center protects Valley County 24/7/365. You must be willing and able to work a variety of shifts, including days, nights, weekends, and holidays. (Note: This position involves extended periods of sitting and intensive computer/radio use).
• Elite Professionalism: The capacity to handle diverse personalities with respect, dignity, and professionalism at all times.
• POST Certification: You will be required to earn your emergency communications certification through the Idaho Peace Officer Standards & Training (POST) Academy within one year of hire. Following your initial on-the-job training, Valley County will enroll and send you to the prestigious POST Academy in Meridian to receive specialized, state-of-the-art training in emergency communications.

Benefits That Matter

Valley County is committed to supporting our employees' health, happiness, and peace of mind. We are proud to offer the premier benefits package in the county, featuring:

• Retirement Security: Full membership in the Public Employee Retirement System of Idaho (PERSI).
• Comprehensive Healthcare: Full Medical, Dental, Vision, and Prescription Drug coverage through Blue Cross of Idaho.
• Generous Paid Time Off: 176 hours of starting Personal Leave, plus 11 Paid Holidays and Bereavement Leave.
• Financial & Personal Wellness: Flexible Spending Accounts, Life Insurance, and an Employee Assistance Program.
• Culture & Environment: A stable career path with advancement opportunities, a casual workplace culture, and the daily satisfaction of serving your community.

Hiring is done without regard to race, religion, color, national origin, gender, age, disability, sexual orientation, marital status, gender identity and expression, pregnancy, genetics, or protected veteran status. In addition, preference may be given to veterans who qualify under state and federal laws and regulations.