Emergency 911 Dispatcher - Calm, Critical-Response Role

Emergency Telecommunicator Services; Walkerton (VA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Paid leave

Professional training

Job summary

Emergency Telecommunicator Services in Walkerton, VA is seeking 911 Emergency Dispatchers to connect callers with police, fire and medical responders. You will handle emergency and nonemergency calls, verify details, and coordinate resources according to agency procedures.

Applicants should have a high school diploma or equivalent; some roles require prior experience or certifications. Strong typing, listening, clear speech, and calm, organized work under pressure are important traits.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.
• Official announcement determines required testing scores, experience, and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Accurate typing

Active listening

Clear speech

Basic computer skills

Information organization under压力

Education

High school diploma or equivalent

Tools

CAD systems

Job description

Emergency Telecommunicator Services in Walkerton, VA is seeking 911 Emergency Dispatchers to connect callers with police, fire and medical responders. You will handle emergency and nonemergency calls, verify details, and coordinate resources according to agency procedures.

Applicants should have a high school diploma or equivalent; some roles require prior experience or certifications. Strong typing, listening, clear speech, and calm, organized work under pressure are important traits.