911 Call Taker — Start a Critical Public Safety Career

Regional 911 Intake Solutions; Milanville (PA); Sur place; USD 35 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health insurance

Paid leave

Ongoing training

Résumé du poste

Regional 911 Intake Solutions in Milanville, PA seeks 911 Call Takers to be the first point of contact for emergency reports. You will ask focused questions, confirm locations requiring assistance, and document data for coordinating responders.

Work may involve rotating shifts to support 24/7 coverage, with potential nights, weekends, and overtime as needed; strong listening, precise typing, and clear communication are essential, along with completing required training and certifications.

Qualifications

• Strong listening comprehension and clear verbal communication are essential.
• Accurate typing and the ability to follow structured procedures are required.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller's callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to dispatch functions
• Provide pre-arrival instructions only within training and certification

Connaissances

Listening comprehension

Accurate typing

Clear verbal communication

Formation

High School Diploma or equivalent

Description du poste

Regional 911 Intake Solutions in Milanville, PA seeks 911 Call Takers to be the first point of contact for emergency reports. You will ask focused questions, confirm locations requiring assistance, and document data for coordinating responders.

Work may involve rotating shifts to support 24/7 coverage, with potential nights, weekends, and overtime as needed; strong listening, precise typing, and clear communication are essential, along with completing required training and certifications.