Emergency 911 Call Taker - Start a Public Safety Career

National Public Safety Careers; Smithville (IN); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is listing 911 Call Taker opportunities in Smithville, IN. The role involves handling emergency and nonemergency calls, confirming locations, and entering data into dispatch systems. Training and certification are required before handling instructions.

Candidates typically have a high school diploma and strong listening, typing, and communication skills. Some openings may require background checks and the ability to work rotating shifts, including nights and

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma or recognized equivalent

Job description

National Public Safety Careers is listing 911 Call Taker opportunities in Smithville, IN. The role involves handling emergency and nonemergency calls, confirming locations, and entering data into dispatch systems. Training and certification are required before handling instructions.

Candidates typically have a high school diploma and strong listening, typing, and communication skills. Some openings may require background checks and the ability to work rotating shifts, including nights and