Emergency 911 Call Taker — Start a Lynchburg Career

Public Safety Dispatch Network; Lynchburg (VA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Lynchburg, VA is recruiting 911 Call Takers to handle emergency and routine calls, verify locations, and document details to support responders.

Applicants typically hold a high school diploma; strong listening, typing, and verbal skills are essential. Training, certifications, and shift options are provided to prepare you for critical frontline work.

Qualifications

• High school diploma or equivalent required.
• Strong listening, accurate typing, and clear verbal communication.
• Customer service or public safety experience is helpful.
• Assessments and minimum scores are determined by the agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-accessibility resources when needed.
• Provide authorized pre-arrival instructions within training.

Skills

Active listening

Typing accuracy

Verbal communication

Structured procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Lynchburg, VA is recruiting 911 Call Takers to handle emergency and routine calls, verify locations, and document details to support responders.

Applicants typically hold a high school diploma; strong listening, typing, and verbal skills are essential. Training, certifications, and shift options are provided to prepare you for critical frontline work.