911 Emergency Call Taker & Public Safety Operator

Public Safety Dispatch Network; Lapoint (UT); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Lapoint, UT is seeking 911 Call Takers who will answer emergency and nonemergency calls, verify locations and caller details, and document critical information for dispatch teams. Roles may require night or rotating shifts and completion of training and certifications.

Candidates typically have a high school diploma and strong listening, typing, and communication skills. Prior public safety or customer service experience is helpful, and ongoing training is

Qualifications

• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication is required for callers.
• Prior customer service or public safety experience is helpful but not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller information
• Use approved questions to identify nature and urgency
• Enter details into dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Assist distressed callers with essential instructions
• Use language-access resources when needed
• Provide pre-arrival instructions only within training and certification

Skills

Listening skills

Typing

Verbal communication

Customer service

Education

High School Diploma or GED

Job description

Public Safety Dispatch Network in Lapoint, UT is seeking 911 Call Takers who will answer emergency and nonemergency calls, verify locations and caller details, and document critical information for dispatch teams. Roles may require night or rotating shifts and completion of training and certifications.

Candidates typically have a high school diploma and strong listening, typing, and communication skills. Prior public safety or customer service experience is helpful, and ongoing training is