Emergency 911 Call Taker — Public Safety Dispatch

Regional 911 Intake Solutions; Goode (VA); On-site; USD 40,000 - 54,000; Full time

Job summary

Regional 911 Intake Solutions seeks qualified 911 Call Takers for opportunities in Goode, VA. The role involves handling emergency and nonemergency calls, confirming locations, and documenting information for dispatch.

Ideal candidates have strong listening skills, clear verbal communication, and the ability to follow structured procedures. Training and certifications are required, with varying shifts including nights and weekends.

Qualifications

• High school diploma or equivalent required.
• Strong listening and typing skills preferred.
• Ability to follow established call-taking procedures.
• Experience in customer service or public safety is helpful but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Identify nature and urgency of situation using approved questions.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.
• Assist distressed callers with instructions and information.
• Utilize language-access and accessibility resources as needed.
• Provide pre-arrival instructions only after training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions seeks qualified 911 Call Takers for opportunities in Goode, VA. The role involves handling emergency and nonemergency calls, confirming locations, and documenting information for dispatch.

Ideal candidates have strong listening skills, clear verbal communication, and the ability to follow structured procedures. Training and certifications are required, with varying shifts including nights and weekends.