Emergency 911 Call Taker: Jumpstart Your Public Safety Career

National Public Safety Careers; Oak Park (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Chicago Park. The role focuses on answering emergency and nonemergency lines, confirming locations, and documenting incident details in dispatch software.

Candidates should have a high school diploma or equivalent, with prior customer service or public safety exposure beneficial. Training, background checks, and ongoing assessments are part of the process.

Qualifications

• High school diploma or recognized equivalent is required.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Customer service experience

Education

High school diploma or GED

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Chicago Park. The role focuses on answering emergency and nonemergency lines, confirming locations, and documenting incident details in dispatch software.

Candidates should have a high school diploma or equivalent, with prior customer service or public safety exposure beneficial. Training, background checks, and ongoing assessments are part of the process.