Emergency 911 Call Taker — Immediate Impact

National Public Safety Careers; Silsbee (TX); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers invites applications for 911 Call Taker opportunities in Silsbee, TX. This position involves handling emergency and non-emergency calls, validating location and callback information, and documenting details in dispatch software.

Training will cover essential procedures and certifications. Candidates should have a high school diploma or equivalent, with strong listening and communication skills.

Qualifications

• Requires a high school diploma or equivalent. Customer service or call center experience helpful.
• Strong listening and verbal communication skills are essential.
• Ability to follow structured procedures and use approved questions.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Customer service

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers invites applications for 911 Call Taker opportunities in Silsbee, TX. This position involves handling emergency and non-emergency calls, validating location and callback information, and documenting details in dispatch software.

Training will cover essential procedures and certifications. Candidates should have a high school diploma or equivalent, with strong listening and communication skills.