Emergency 911 Call Taker — Frontline Dispatcher

Regional 911 Intake Solutions; Poughquag (NY); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers for positions in Poughquag, NY. Responsibilities include handling emergency and nonemergency calls, confirming locations, and entering data into dispatch software, while following established procedures.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Training and background checks are part of the process, with benefits depending on appointment type.

Qualifications

• High school diploma or recognized equivalent required or preferred.
• Strong listening comprehension and accurate typing skills.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Customer service

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers for positions in Poughquag, NY. Responsibilities include handling emergency and nonemergency calls, confirming locations, and entering data into dispatch software, while following established procedures.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Training and background checks are part of the process, with benefits depending on appointment type.