Emergency 911 Call Taker — Fast-Paced Public Safety

National Public Safety Careers; Los Osos (CA); On-site; USD 42,000 - 68,000; Full time

Job summary

National Public Safety Careers seeks 911 Call Takers in Los Osos, CA. You will handle emergency and nonemergency calls, confirm locations, and enter data into dispatch software. Roles may involve rotating shifts and 24/7 coverage depending on staffing needs.

Applicants typically need a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Background checks and agency requirements apply.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension, accurate typing, clear verbal communication.
• Ability to follow structured procedures and complete assessments as determined by the agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma or equivalent

Job description

National Public Safety Careers seeks 911 Call Takers in Los Osos, CA. You will handle emergency and nonemergency calls, confirm locations, and enter data into dispatch software. Roles may involve rotating shifts and 24/7 coverage depending on staffing needs.

Applicants typically need a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Background checks and agency requirements apply.