911 Call Taker: Fast-Paced Public Safety Communications

National Public Safety Careers; Clearlake Oaks (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training and development

Job summary

National Public Safety Careers seeks 911 Call Takers to support Clearlake Oaks, CA operations. Responsibilities include handling emergency and nonemergency lines, verifying locations, and documenting details for dispatch teams. Training ensures accurate information flow and caller support.

Opportunities may involve rotating shifts to cover 24/7 operations. Applicants should have a high school diploma or equivalent and strong listening, typing, and communication skills, with the ability to follow

Qualifications

• High school diploma or equivalent required.
• Strong listening and verbal communication skills.
• Ability to type accurately and follow structured procedures.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller information.
• Ask approved questions to determine nature and urgency.
• Enter details into dispatch software accurately.
• Forward information to the appropriate dispatch function promptly.
• Provide pre-arrival instructions within training.
• Use language-access resources when needed.

Skills

Active listening

Clear verbal communication

Accurate typing

Follow procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

National Public Safety Careers seeks 911 Call Takers to support Clearlake Oaks, CA operations. Responsibilities include handling emergency and nonemergency lines, verifying locations, and documenting details for dispatch teams. Training ensures accurate information flow and caller support.

Opportunities may involve rotating shifts to cover 24/7 operations. Applicants should have a high school diploma or equivalent and strong listening, typing, and communication skills, with the ability to follow