Emergency Communications Specialist

Regional 911 Intake Solutions; Gilman (CT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

Regional 911 Intake Solutions is seeking Public Safety Dispatchers/Telecommunicators to support the flow of information between the public and emergency response agencies in Bozrah, CT. Responsibilities include call taking, dispatching, and coordinating resources using CAD, radios, and mapping tools.

The role requires strong typing, active listening, and clear communication, with the ability to switch between tasks and maintain composure under stressful situations.

Qualifications

• A high school diploma or GED is commonly required.
• Typing accuracy and speed are essential for accurate data entry.
• Strong listening and communication skills are needed to relay information clearly.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate CAD, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.

Skills

Typing

Active listening

Clear communication

Multitasking

Education

High School Diploma or GED

Tools

CAD systems

Job description

Regional 911 Intake Solutions is seeking Public Safety Dispatchers/Telecommunicators to support the flow of information between the public and emergency response agencies in Bozrah, CT. Responsibilities include call taking, dispatching, and coordinating resources using CAD, radios, and mapping tools.

The role requires strong typing, active listening, and clear communication, with the ability to switch between tasks and maintain composure under stressful situations.