Emergency 911 Call Taker - 24/7 Shifts + Training & Benefits

Regional 911 Intake Solutions; Hemlock (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers in Hemlock, NY. The role involves answering emergency and nonemergency lines, confirming incident locations, and using approved questions to assess urgency. You will enter data into dispatch software and forward information to the correct teams.

Candidates should have a high school diploma or equivalent and may benefit from prior customer service experience. Training, background checks, and certifications are part of the process.

Qualifications

• Strong listening comprehension, accurate typing, and clear verbal communication are required.
• Ability to follow structured procedures and work under supervision is expected.
• Customer service or call-center experience may be beneficial.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.

Skills

Strong listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers in Hemlock, NY. The role involves answering emergency and nonemergency lines, confirming incident locations, and using approved questions to assess urgency. You will enter data into dispatch software and forward information to the correct teams.

Candidates should have a high school diploma or equivalent and may benefit from prior customer service experience. Training, background checks, and certifications are part of the process.