EMEA Solution Consultant, Onboarding & Enablement

Mirakl; Paris (KY); On-site; USD 65,000 - 95,000; Full time

Job summary

Mirakl is seeking a Customer Onboarding Specialist to guide new Mirakl Connect customers through end-to-end onboarding, training, and enablement to accelerate time-to-value.

You will collaborate with Sales, Product, Support and Data Science/AI teams to tailor the onboarding experience, develop scalable enablement resources, and ensure successful activation of the Mirakl Connect ecosystem.

Qualifications

• 2+ years in customer success, customer support, or account management in a fast-paced environment.
• Proven track record of onboarding or educating customers on a new solution.
• Bachelor's degree in Business, Marketing, Finance or related field; advanced degree is a plus.

Responsibilities

• Guide new Connect customers through end-to-end onboarding — leading sessions, configuring accounts, and troubleshooting blockers in real time to drive fast and effective platform activation.
• Equip Mirakl Platform clients to independently onboard their own sellers by providing training, clear documentation, and scalable enablement resources including webinars and live walkthroughs.
• Develop deep expertise in Catalog Transformer — Mirakl's AI-based catalogue management product — and support sellers in troubleshooting and optimising their catalogues.
• Track onboarding progress across your customer portfolio, maintain detailed records, and deliver structured feedback to continuously improve onboarding flows and the seller experience.
• Collaborate cross-functionally with Sales, Product, Support, and Data Science/AI teams to align on technical setup, surface insights from onboarding, and ensure guidance reflects the latest platform capabilities.

Skills

Customer onboarding

Clear communication

Operational rigour

Cross-functional collaboration

Entrepreneurial mindset

Education

Bachelor's degree in Business, Marketing, Finance or related field

Tools

Mirakl Connect

Salesforce

Gong

Google Workspace

Confluence

Dust

Catalog Transformer

Job description

Mirakl is seeking a Customer Onboarding Specialist to guide new Mirakl Connect customers through end-to-end onboarding, training, and enablement to accelerate time-to-value.

You will collaborate with Sales, Product, Support and Data Science/AI teams to tailor the onboarding experience, develop scalable enablement resources, and ensure successful activation of the Mirakl Connect ecosystem.