EMEA Channel CSM: Partner Growth & Enablement

NinjaOne; Germany (OH); Hybrid; USD 69,946 - 93,261; Full time

Benefits offered by this job

Lunch covered 3 times a week

Access to Corporate Benefits Platform

Renowned training platform

Competitive compensation

Job summary

NinjaOne is looking for a Channel Customer Success Manager in Berlin, Germany. You will manage a portfolio of EMEA resellers, ensuring they are enabled and engaged to grow their NinjaOne practice. The role involves regular travel across the UK to meet partners and support their success.

Successful candidates will have proven experience in channel-facing post-sales roles, a deep understanding of the indirect channel model, and fluency in both English and German. Enjoy great benefits including a supportive work environment and personal growth opportunities.

Qualifications

• Proven experience in a channel-facing post-sales role in a SaaS or technology company.
• Deep understanding of the indirect channel model — knowledge of how resellers and distributors operate.
• Familiar with the UK channel landscape.
• Regular travel across the UK is required for this role.
• Commercially sharp with the ability to spot growth signals.

Responsibilities

• Own the post-sales relationship for EMEA resellers and distributors.
• Travel regularly across the UK to build executive relationships.
• Drive structured partner onboarding and enablement.
• Monitor partner health and activity to prevent churn.
• Run regular QBRs with strategic partners.

Skills

Channel-facing post-sales experience

Understanding of indirect channel model

Fluency in English and German

Strong communication skills

Data-driven and organized

Job description

NinjaOne is looking for a Channel Customer Success Manager in Berlin, Germany. You will manage a portfolio of EMEA resellers, ensuring they are enabled and engaged to grow their NinjaOne practice. The role involves regular travel across the UK to meet partners and support their success.

Successful candidates will have proven experience in channel-facing post-sales roles, a deep understanding of the indirect channel model, and fluency in both English and German. Enjoy great benefits including a supportive work environment and personal growth opportunities.