EMEA AI Services Leader

LangChain; London (KY); On-site; USD 180,000 - 240,000; Full time

Job summary

LangChain in London seeks a Director of EMEA Professional Services to build and lead services and customer engineering across Europe, the Middle East, and Africa. This player-coach role shapes post-sale engagement, staffing, and delivery, coordinating with Enablement Engineers and Account Managers in a matrix structure.

You will partner with EMEA GTM leadership, stay aligned with global PS leadership, and drive a connected customer journey from activation to services expansion.

Qualifications

• Ten-plus years in professional services, solutions engineering, customer engineering, or consulting; at least four years in leadership.
• Led a services or post-sales team in EMEA with regional market knowledge.
• Helped sell technical services alongside a software subscription; ability to scope, price, and defend work.
• Owned resource management and delivery, understanding utilization, capacity planning, and delivery quality.
• Led through influence in a matrix organization and set direction for non-direct reports.
• Credible with engineers and executives, capable of discussing agent architectures and enterprise AI.
• Built programs from scratch in a fast-moving environment; proactive and autonomous.
• Clear, direct communicator across time zones with a global team.

Responsibilities

• Define EMEA Customer Engineering programs; adapt global programs to regional needs.
• Support positioning and selling; assist AEs with pre-sales assets and deal strategy.
• Own staffing, capacity planning, and utilization for the EMEA PS team.
• Lead and grow Architects, AI Engineers, and Engagement Managers in the region.
• Coordinate with Enablement Engineers, Activation Specialists, and Account Managers across the global PS team.
• Align with global PS leadership on delivery standards, tooling, pricing, and reporting.
• Run the business: bookings, utilization, delivery margin, and customer outcomes.
• Stay close to customers and be a senior escalation point for strategic EMEA accounts.

Skills

Leadership

EMEA experience

Solutions engineering

Staffing & delivery

Cross-region collaboration

Executive communication

Initiative

Program design

Job description

LangChain in London seeks a Director of EMEA Professional Services to build and lead services and customer engineering across Europe, the Middle East, and Africa. This player-coach role shapes post-sale engagement, staffing, and delivery, coordinating with Enablement Engineers and Account Managers in a matrix structure.

You will partner with EMEA GTM leadership, stay aligned with global PS leadership, and drive a connected customer journey from activation to services expansion.