Advanced Services Manager, EMEA

purestorage; United States; Remote; USD 150,000 - 210,000; Full time

Benefits offered by this job

Flexible time off

Wellness resources

Team events

Job summary

Pure Storage seeks a Regional Architecture Delivery Leader to guide a team of architects serving EMEA and LATAM, aligning complex services projects with customer outcomes.

You will work with sales, engineering, product, and customer experience teams to shape solutions, drive pre-sales engagement, and mentor engineers across multiple countries.

Qualifications

• 6–10 years of relevant experience leading services architecture or delivery teams.
• Strong leadership, coaching, communication, and influencing skills across countries and cultures.
• Strategic understanding of services sales and needs of large enterprise customers.
• Ability to build productive relationships with customers, partners, and cross-functional teams.
• Willingness to travel up to 40% across EMEA and LATAM.

Responsibilities

• Lead regional architects team for scoping and delivering advanced services projects.
• Collaborate with sales, engineering, product, and customer experience to shape solutions and support growth.
• Present services capabilities and value propositions during pre-sales engagements.
• Oversee technical designs and delivery across accounts, address escalations and customer satisfaction.

Skills

Leadership

Coaching

Communication

Influencing

Cross-cultural collaboration

Strategic thinking

Tools

Kubernetes

Multicloud

Job description

Role overview

Lead an architecture delivery team serving customers and partners across EMEA and LATAM. The position combines team development, pre-sales engagement, and oversight of complex services projects, connecting technical designs to customer needs and measurable business outcomes.

Responsibilities

• Manage and develop a regional team of architects responsible for scoping and delivering advanced services projects.
• Work with sales, engineering, product, and customer experience teams to shape solutions and support business growth.
• Present services capabilities and value propositions to customers during pre-sales engagements.
• Oversee technical designs and delivery across assigned accounts, addressing escalations and customer satisfaction concerns.
• Coach direct reports, support performance and career development, and lead regional initiatives.
• Share market feedback to inform the evolution of the services portfolio.

Requirements

• 6–10 years of relevant experience, including success leading and growing services architecture or delivery teams.
• Strong leadership, coaching, communication, and influencing skills across countries and cultures.
• Strategic understanding of services sales and the needs of large enterprise and global customers.
• Ability to build productive relationships with customers, partners, and cross-functional teams.
• Knowledge of data storage and related technology areas, such as data management, protection, migration, analytics, AI/ML, Kubernetes, or multicloud.
• Willingness to travel up to 40% across EMEA and LATAM.

Benefits and work setup

Flexible time off, wellness resources, and company-sponsored team events are offered.

The role operates across a multi-country, multilingual region and may require handling escalations across time zones.