Customer Success Engineer

Webster & Webster Associates; Boston (MA); On-site; USD 85,000 - 125,000; Full time

Job summary

A global technology firm is seeking a Customer Success Engineer to support customers in successfully adopting advanced software solutions. The ideal candidate will have a bachelor's degree, experience in customer-facing roles, and a basic understanding of software and networking. This position offers opportunities for career growth and the chance to work with innovative technology across various industries.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• Prior experience in a customer-facing role in software or technology.
• Basic understanding of networking, protocols, and tools.
• Familiarity with build automation tools, CLI (Linux/Windows), and CI/CD environments.
• Knowledge of software licensing methods.
• Strong written and verbal communication; ability to translate technical information clearly.
• Resourceful, independent problem solver with a creative approach to finding solutions.

Responsibilities

• Act as the first point of contact for customer inquiries.
• Manage and resolve technical support cases efficiently.
• Guide new customers through a smooth onboarding process.
• Identify customer objectives early in the onboarding process and tailor training sessions to accelerate product adoption.
• Build strong, ongoing relationships with key decision-makers and technical stakeholders.
• Engage proactively with customers to understand their evolving needs and help them overcome challenges, fostering loyalty and advocacy.

Skills

Customer-facing communication

Technical problem-solving

Software development understanding

Knowledge of CI/CD environments

CI/CD basics

CLI (Linux/Windows)

Education

Bachelor’s degree in a relevant field

Tools

Build automation tools

Command-line interfaces

Job description

Overview

Webster & Webster Associates is seeking a Customer Success Engineer on behalf of an innovative global technology company specializing in advanced software solutions for the embedded systems industry. In this role, you will serve as a trusted partner to customers—guiding them from initial evaluation through successful adoption and ongoing satisfaction. Working closely with sales and technical engineering teams, you’ll ensure customers get the most out of their investment while building lasting relationships.

Key Responsibilities

• Act as the first point of contact for customer inquiries, providing timely support for installation, licensing, and compliance-related questions.
• Manage and resolve technical support cases efficiently, collaborating across teams to deliver prompt solutions.
• Guide new enterprise and large-segment customers through a smooth onboarding process.
• Identify customer objectives early in the onboarding process and tailor training sessions to accelerate product adoption.
• Build strong, ongoing relationships with key decision-makers and technical stakeholders.
• Engage proactively with customers to understand their evolving needs and help them overcome challenges, fostering loyalty and advocacy.

Core Qualifications

• Bachelor’s degree in a relevant field or equivalent professional experience.
• Prior experience in a customer-facing role within a software or technology company.
• Basic understanding of software development, networking, firewalls, protocols, and related tools.
• Familiarity with build automation tools, command-line interfaces (Linux and/or Windows), and CI/CD environments.
• Knowledge of software licensing methods and practices.
• Strong written and verbal communication skills, with the ability to translate technical information clearly.
• Resourceful, independent problem solver with a creative approach to finding solutions.

What Sets This Opportunity Apart

• Direct Impact: Be an integral part of a high-profile account team, influencing customer success at a strategic level.
• Career Growth: Clear advancement potential within a rapidly expanding commercial organization.
• Innovative Environment: Work with cutting-edge embedded technology across industries such as automotive, industrial automation, and IoT.
• Collaborative Culture: Join a supportive, cross-functional team that prioritizes communication, teamwork, and professional development.

If you’re passionate about helping customers succeed with advanced technology, we’d love to hear from you. Apply today.