Embedded On-Site IT Engineer & Trusted Advisor

Five Nines Technology Group, LLC; Kearney (NE); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health care benefits

Laptop stipend

401K with matching

Open PTO

Disability insurance

Job summary

Five Nines Technology Group, LLC is seeking an embedded IT professional to act as the partner’s first call, trusted advisor, and hands-on problem solver at a dedicated site.

You’ll own incident resolution, support core Microsoft apps, networking, VPN, and virtualization, while maintaining thorough documentation and collaborating with the Field Services team to ensure smooth project implementations.

Qualifications

• Associate’s or Bachelor’s degree in Information Technology or related field.
• Minimum 1 year hands-on experience with Five Nines technology stack (or equivalent MSP toolset).
• At least 2 years of customer service experience.
• At least 1 year of customer-facing, in-person support experience.
• Reliable transportation, valid driver's license, and on-site availability at a partner location.

Responsibilities

• Own incident and service request resolution end-to-end for the dedicated partner site.
• Support Microsoft core business applications, OS, WAN/LAN, VPN, Terminal Services, Citrix, VMware, and Hyper-V.
• Manage daily workflow in ConnectWise: ticket hygiene, SLA adherence, proactive partner communication.
• Create and maintain IT documentation so knowledge is in the system, not in your head.
• Collaborate with Field Services to route complex issues and elevate when needed.
• Attend partner IT meetings and serve as a credible technology voice.
• Coordinate on-site during project implementations and ensure smooth execution with the team.

Skills

Customer service

On-site support

Communication

Problem solving

Education

Associate’s or Bachelor’s degree in Information Technology

Tools

ConnectWise

Windows / VMware / Citrix

Citrix

VMware

Job description

Five Nines Technology Group, LLC is seeking an embedded IT professional to act as the partner’s first call, trusted advisor, and hands-on problem solver at a dedicated site.

You’ll own incident resolution, support core Microsoft apps, networking, VPN, and virtualization, while maintaining thorough documentation and collaborating with the Field Services team to ensure smooth project implementations.