Support Desk Engineer - IT Helpdesk & Client Support

Five Nines Technology Group, LLC; Kearney (NE); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive wage

Employee focused environment

Health, dental, vision

Phone stipend

Internet stipend

Disability insurance

401K with match

PTO 3 weeks

Job summary

Five Nines Technology Group, LLC is seeking a Support Desk Engineer to be a primary contact for client technical support, handling end-user tickets via phone, desktop app, and email. You will diagnose issues, resolve problems, and escalate when needed, while contributing to documentation and improving support workflows.

You will join a tight-knit team delivering IT services across the region, with opportunities for growth and hands-on experience in network, VPN, Citrix, and core business

Qualifications

• Understanding of operating systems, business applications, and printing systems.
• Strong written and verbal communication skills.
• Ability to diagnose technical issues.
• Technical awareness to match resources to technical issues.
• Understanding of support tools and how technology is used to provide IT services.
• Self-motivated and able to multi-task in a fast-paced environment.
• Team-oriented with effective communication.

Responsibilities

• Provide the highest level of customer service, perception, and satisfaction. Achieve 90% or better satisfaction rate.
• Meet client response SLA’s 95% of time.
• Meet client resolution SLA’s 80% of time.
• Enter all work as service tickets 100% of the time.
• Bring a positive attitude and high energy 100% of the time.
• Be available for occasional onsite support (Omaha, Lincoln, Kearney, NE).

Skills

OS knowledge

Business apps

Printing systems

Strong communication

Issue diagnosis

Support tools

Multi-tasking

Team player

Job description

Five Nines Technology Group, LLC is seeking a Support Desk Engineer to be a primary contact for client technical support, handling end-user tickets via phone, desktop app, and email. You will diagnose issues, resolve problems, and escalate when needed, while contributing to documentation and improving support workflows.

You will join a tight-knit team delivering IT services across the region, with opportunities for growth and hands-on experience in network, VPN, Citrix, and core business