Elite VIP Host - Luxury Guest Relations in Casino

Live! Casino Pittsburgh; Greensburg (Westmoreland County); Vor Ort; USD 40.000 - 70.000; Vollzeit

Zusammenfassung

Live! Casino Pittsburgh is seeking a VIP Host to deliver premier customer service to VIP players and guests in high limit rooms and surrounding areas. You will cultivate relationships, enroll guests in the rewards program, and drive revenue growth in alignment with property goals.

You will need to demonstrate a professional demeanor, knowledge of gaming regulations, and the ability to obtain a gaming license while handling guest needs across shifts, including weekends and holidays.

Qualifikationen

• Must have a high school diploma, GED or equivalent work experience in customer service, marketing, hospitality management and/or gaming.
• Ability to obtain and maintain a valid gaming license as required by state regulations.
• Knowledge of gaming regulations and policies to ensure compliant guest interactions.

Aufgaben

• Interact with guests, focusing on high denomination players, to build lasting relationships.
• Explain Live! Reward Club benefits and encourage enrollment.
• Grow revenues in line with property plans and cross-property goals.
• Respond to guest requests and apply policies to make sound, profitable decisions.
• Develop personalized guest relationships while tracking complimentary usage per policy.
• Coordinate compliments for off-site suites and event tickets per company policies.
• Maintain consistent complimentary issuance within guidelines.
• Handle guest complaints to achieve positive outcomes.
• Assist in planning and executing parties, promotions, events, and tournaments.
• Monitor guest activity using online systems to move play to higher denominations.
• Ensure compliance with departmental controls, policies, procedures and regulations.

Kenntnisse

Customer service

Professional demeanor

Gaming regulations

Gaming license

Problem gambling awareness

Flexible schedule

Ausbildung

High school diploma / GED

Jobbeschreibung

Live! Casino Pittsburgh is seeking a VIP Host to deliver premier customer service to VIP players and guests in high limit rooms and surrounding areas. You will cultivate relationships, enroll guests in the rewards program, and drive revenue growth in alignment with property goals.

You will need to demonstrate a professional demeanor, knowledge of gaming regulations, and the ability to obtain a gaming license while handling guest needs across shifts, including weekends and holidays.