VIP Host- Greensburg

Live! Casino Pittsburgh; Greensburg (Westmoreland County); On-site; USD 40,000 - 70,000; Full time

Job summary

Live! Casino Pittsburgh is seeking a VIP Host to deliver premier customer service to VIP players and guests in high limit rooms and surrounding areas. You will cultivate relationships, enroll guests in the rewards program, and drive revenue growth in alignment with property goals.

You will need to demonstrate a professional demeanor, knowledge of gaming regulations, and the ability to obtain a gaming license while handling guest needs across shifts, including weekends and holidays.

Qualifications

• Must have a high school diploma, GED or equivalent work experience in customer service, marketing, hospitality management and/or gaming.
• Ability to obtain and maintain a valid gaming license as required by state regulations.
• Knowledge of gaming regulations and policies to ensure compliant guest interactions.

Responsibilities

• Interact with guests, focusing on high denomination players, to build lasting relationships.
• Explain Live! Reward Club benefits and encourage enrollment.
• Grow revenues in line with property plans and cross-property goals.
• Respond to guest requests and apply policies to make sound, profitable decisions.
• Develop personalized guest relationships while tracking complimentary usage per policy.
• Coordinate compliments for off-site suites and event tickets per company policies.
• Maintain consistent complimentary issuance within guidelines.
• Handle guest complaints to achieve positive outcomes.
• Assist in planning and executing parties, promotions, events, and tournaments.
• Monitor guest activity using online systems to move play to higher denominations.
• Ensure compliance with departmental controls, policies, procedures and regulations.

Skills

Customer service

Professional demeanor

Gaming regulations

Gaming license

Problem gambling awareness

Flexible schedule

Education

High school diploma / GED

Job description

Overview

Why We Need Your Talents:

The VIP Host is responsible for providing customer service and assistance to VIP players; and all guests in Live! Casino high limit rooms and around the casino where necessary. The VIP Host will ensure that the highest quality of service is provided so that Live! Casino guests have a favorable gaming experience. Will also assist with guest functions to ensure guest retention and repeat business.

Responsibilities

Where You'll Make an Impact:

• Interact and build relationships with guests, concentrating in the higher denomination zones.
• Explain the benefits of the Live! Reward Club and encourage enrollment.
• Grows actual revenues annually, consistent with property plan, and cross property goals.
• Respond to guest’s special complimentary requests and adjust based on sound, profitable decisions using the company’s complimentary policies.
• Continuously develop and sustain personalized relationships with guests, with increased awarenessof such guests’ complimentary use and standing based on company policies.
• Executing the proper complimentary decisions for all guests for the use of off-site sporting suites and event tickets based on companies’policies.
• Along with keeping an overall consistent complimentary issuance with the company’s guidelines.
• Handle and respond to guest complaints to ensure a positive outcome.
• Assist with the planning and execution of assigned parties, promotions, special events and tournaments.
• Consistently develop qualified guests to move their play to higher denomination zones and monitor guest activity through use of on-line systems.
• Ensurefull compliance with departmental Internal Controls, policies, procedures and regulations.
• Ability to extend complimentaries inaccordance with the property comp matrix.

Skills to Help You Succeed:

• Must be able to obtain and maintain a valid gaming licenseas determined by the State Gaming Agency for the position.
• Ability to demonstrate a professional, mature, positive and confident demeanor in dealing with guests and accomplishing daily tasks.
• Knowledge of gaming regulations.
• Ability to recognize problem gaming signs and deal with them appropriately.
• Broad variety of tasks and deadlines requires aflexible and irregular work schedule, including weekends, evenings and holidays.

Qualifications

Must-Haves:

• A high school diploma,GED or equivalent work experience in customer service, marketing, hospitality management and/or gaming.

Physical Requirements

• Ability to stand and walk for extensive periods of time and move up and down steps daily.
• Ability to lift 20-30 pounds

Working Conditions

• 24/7 high energy casino with over 100,000 sq. ft of gaming and entertainment space and approximately 500 employees
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.