Service Desk Analyst / Desktop Support Engineer 5717

Tier4 Group; Atlanta (GA); On-site; USD 34,000 - 55,000; Full time

Job summary

Tier4 Group is seeking a polished Service Desk Analyst / Desktop Support Engineer to support 500+ employees at a financial organization from Midtown Atlanta, GA. This is an onsite, long-term contract role with standard weekdays and occasional schedule flexibility.

You will provide onsite and remote support, resolve hardware/software/OS issues, manage deployments, and collaborate with IT teams to drive initiatives, including Microsoft 365, Intune, and VDI environments.

Qualifications

• 5+ years in service desk, desktop or end-user support.
• Experience remote and hands-on deskside support.
• Imaging, deploying, configuring Windows workstations.
• Troubleshooting hardware, software, OS issues.
• Strong customer service and communication skills.
• Experience with Microsoft 365 environments.
• Ability to explain technical concepts to non-technical users.
• Experience in ITSM/ticketing systems.
• Proactive troubleshooting and ownership mindset.
• Ability to work independently and in a team.

Responsibilities

• Provide onsite and remote end-user support.
• Deliver white-glove technical support to business users and executives.
• Troubleshoot hardware, software, OS and connectivity issues.
• Image, deploy, and configure desktops, laptops, thin clients, and peripherals.
• Support Microsoft 365 apps and Windows environments.
• Manage software deployments and patching via Intune.
• Use ServiceNow for incidents, assets, and requests.
• Support VDI and virtual infrastructure.
• Assist onboarding and device refresh initiatives.
• Collaborate with infrastructure, asset mgmt, and telecom teams.
• Participate in projects and knowledge sharing.
• Maintain documentation.

Skills

Customer service

Communication skills

Independent worker

Team collaboration

Problem solving

Tools

Intune

Microsoft 365

ServiceNow

BeyondTrust

PDQ Deploy

PDQ Inventory

IGEL

VMware vSphere

VMware Horizon

VDI

Asset management

Patch management

Job description

Service Desk Analyst / Desktop Support Engineer 5717

Location: Midtown Atlanta, GA (100% Onsite)
Schedule: Monday-Friday, 8:00 AM - 5:00 PM (occasional schedule flexibility required)
Duration: Long-Term Contract

Tier4 Group is seeking a polished, customer-focused Service Desk professional to join a highly visible IT support team supporting approximately 500+ employees within a well-established financial organization.

This isn't a traditional ticket-queue environment. You'll serve as a trusted technology partner to employees at all levels, including executive leadership, delivering a true white-glove support experience while helping drive key technology initiatives across the organization.

The ideal candidate thrives in a fast-paced environment, enjoys solving problems, takes ownership of issues from start to finish, and genuinely enjoys helping people.

What You'll Do

• Provide exceptional onsite and remote support for end users across the organization
• Deliver white-glove technical support to both business users and executive leadership
• Troubleshoot and resolve hardware, software, operating system, and connectivity issues
• Install, configure, image, test, and deploy desktops, laptops, thin clients, and peripherals
• Support Microsoft 365 applications, Outlook, Teams, and Windows environments
• Manage software deployments and endpoint patching through Intune and related tools
• Utilize ServiceNow for incident management, asset tracking, and service requests
• Support virtual desktop environments (VDI) and virtual infrastructure platforms
• Assist with new hire onboarding, workstation deployments, and technology refresh initiatives
• Collaborate closely with infrastructure, asset management, and telecommunications teams
• Participate in technology projects, upgrades, and service improvement initiatives
• Maintain accurate documentation and contribute to knowledge-sharing across the team

Required Qualifications

• 5+ years of Service Desk, Desktop Support, or End User Support experience
• Strong experience providing both remote and hands-on deskside support
• Proven experience imaging, deploying, configuring, and supporting Windows workstations
• Experience troubleshooting hardware, software, and operating system issues
• Strong customer service and communication skills
• Experience supporting Microsoft 365 environments
• Ability to communicate technical concepts clearly to non-technical users
• Experience working within a ticketing or ITSM platform
• Strong troubleshooting skills and a proactive approach to problem-solving
• Ability to work independently while contributing to a highly collaborative team

Preferred Technical Experience

Experience with some or all of the following:

• Microsoft Intune
• Microsoft 365 / Office 365
• ServiceNow
• BeyondTrust
• PDQ Deploy / PDQ Inventory
• IGEL Thin Client Management
• VMware vSphere
• Omnissa Horizon (VMware Horizon)
• Virtual Desktop Infrastructure (VDI)
• Asset Management and Device Lifecycle Support
• Endpoint Management and Patch Management

What Makes Someone Successful Here

The hiring manager is looking for someone who:

• Takes ownership and accountability
• Is comfortable supporting both executives and end users
• Doesn't hide behind problems they don't know how to solve
• Learns quickly and collaborates with teammates
• Brings a \"How can I help?\" attitude every day
• Is dependable, professional, and team-oriented
• Values customer service as much as technical expertise
• Can hit the ground running while remaining open to feedback and growth

Nice to Have

Experience supporting organizations in highly regulated industries such as:

• Financial Services
• Banking
• Healthcare
• Insurance

Why This Role Stands Out

• High-visibility support role with direct exposure to executive leadership
• Modern Microsoft technology environment
• Opportunity to support Microsoft Copilot initiatives and future technology projects
• Strong team culture focused on collaboration and knowledge sharing
• Stable long-term opportunity with potential for extension through the full contract term
• Manager known for being supportive, approachable, and highly invested in team success