Elite Service Advisor: Elevate Customer Experience

Potamkin Hyundai Stone Mountain; Lilburn (GA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Paid Vacation

Healthcare benefits

Vision & Dental Insurance

401k retirement plan

Employee discounts for vehicle repairs

Job summary

Potamkin Hyundai Stone Mountain is seeking a Service Advisor in Lilburn, GA. You will greet guests, schedule appointments, and act as a liaison between customers and service techs to ensure a smooth, transparent repair process.

Ideal candidates have strong customer service skills and the ability to communicate repair needs clearly. Join a dynamic team dedicated to customer satisfaction and quality service.

Qualifications

• Customer-focused service experience and strong communication.
• Ability to greet guests and schedule appointments.
• Ability to translate repair needs to technicians.
• Commitment to CSI targets.

Responsibilities

• Greet service department customers promptly and courteously—attitude is everything.
• Listen to customers and clearly translate repair needs to techs.
• Utilizing Tablet and software to advise customers of additional services with integrity.
• Provide accurate repair/maintenance estimates.
• Adhere to policies on vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Inspect repair quality and ensure all work is complete.
• Notify customers when vehicles are ready for pick up.
• Review and explain repairs and costs with customers.
• Maintain extremely high Customer Satisfaction Index (CSI) scores.

Skills

Customer service

Interpersonal skills

Attention to detail

Team coordination

Education

High school diploma or equivalent

Tools

CRM software

Tablet/POS

Job description

Potamkin Hyundai Stone Mountain is seeking a Service Advisor in Lilburn, GA. You will greet guests, schedule appointments, and act as a liaison between customers and service techs to ensure a smooth, transparent repair process.

Ideal candidates have strong customer service skills and the ability to communicate repair needs clearly. Join a dynamic team dedicated to customer satisfaction and quality service.