Automotive Service Advisor - Elevate Customer Experience

Ed Voyles Automotive Group; Marietta (GA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K with Company Match

Paid Vacation

Paid Holidays

Employee discounts on vehicles, parts,

Service discounts

Job summary

Ed Voyles Automotive Group in Marietta, GA is seeking a Service Advisor who excels in customer service, can greet guests, schedule appointments and act as the liaison between customers and service technicians. You will translate repair needs into clear explanations and provide accurate estimates.

You will upsell services with integrity and help ensure customer satisfaction and CSI targets are met each day.

Qualifications

• Greet customers promptly and courteously to set a positive tone for service.
• Listen to customers and clearly translate repair needs to technicians.
• Provide accurate repair and maintenance estimates to customers.
• Upsell additional services using low pressure, high integrity methods.
• Follow up on repairs and keep customers informed of progress.

Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Job description

Ed Voyles Automotive Group in Marietta, GA is seeking a Service Advisor who excels in customer service, can greet guests, schedule appointments and act as the liaison between customers and service technicians. You will translate repair needs into clear explanations and provide accurate estimates.

You will upsell services with integrity and help ensure customer satisfaction and CSI targets are met each day.