Service Advisor - Potamkin Hyundai

Potamkin Hyundai Stone Mountain; Lilburn (GA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Paid Vacation

Healthcare benefits

Vision & Dental Insurance

401k retirement plan

Employee discounts for vehicle repairs

Job summary

Potamkin Hyundai Stone Mountain is seeking a Service Advisor in Lilburn, GA. You will greet guests, schedule appointments, and act as a liaison between customers and service techs to ensure a smooth, transparent repair process.

Ideal candidates have strong customer service skills and the ability to communicate repair needs clearly. Join a dynamic team dedicated to customer satisfaction and quality service.

Qualifications

• Customer-focused service experience and strong communication.
• Ability to greet guests and schedule appointments.
• Ability to translate repair needs to technicians.
• Commitment to CSI targets.

Responsibilities

• Greet service department customers promptly and courteously—attitude is everything.
• Listen to customers and clearly translate repair needs to techs.
• Utilizing Tablet and software to advise customers of additional services with integrity.
• Provide accurate repair/maintenance estimates.
• Adhere to policies on vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Inspect repair quality and ensure all work is complete.
• Notify customers when vehicles are ready for pick up.
• Review and explain repairs and costs with customers.
• Maintain extremely high Customer Satisfaction Index (CSI) scores.

Skills

Customer service

Interpersonal skills

Attention to detail

Team coordination

Education

High school diploma or equivalent

Tools

CRM software

Tablet/POS

Job description

Service Advisor – Potamkin Hyundai -Lilburn GA

As the largest Hyundai dealer in America, we opened our newest store in Atlanta in February 2020. Business is exploding and we are expanding our shop to handle the increase in work. We are in need of a Service Advisor who understands the importance of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career opportunity. Put your people skills to work for us and find out more now.

Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Utilizing Tablet and software ….advise customers of additional services , utilizing current technology with high integrity
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Maintain Extremely high Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Benefits

• Paid Vacation
• We offer Healthcare benefits for our employees
• Vision & Dental Insurance
• 401k retirement plan
• Employee discounts for vehicle purchases and repairs