Customer Service Representative

Million Air Tallahassee; Jacksonville (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Million Air, located in Jacksonville, FL, seeks an enthusiastic Customer Service Representative to deliver elite service to crew and passengers, greet guests, and coordinate ground services. The role involves invoicing, reservations, and concierge tasks to ensure an extraordinary visit.

Expect non-exempt status with shift work including evenings and weekends. A strong customer focus, basic computer skills, and a clean driving record are required; bilingual abilities are a plus.

Qualifications

• High School Diploma or equivalent.
• Customer service experience preferred.
• Ability to work evenings, weekends, and holidays.
• Acceptable driving record.
• Zero tolerance drug-free employer with pre-employment screening.

Responsibilities

• Greet customers in a friendly, professional manner.
• Provide concierge services to pilots and customers including reservations.
• Invoicing for services rendered to customers and pilots.
• Record customer preferences in Million Air internal system.
• Proactively prepare for all incoming aircraft.
• Provide timely feedback regarding service failures or concerns.
• Partner with line service team to meet and exceed service expectations.
• Keep hospitality bar stocked with snacks and beverages.
• Maintain a neat front desk, lobby, and FBO amenities.

Skills

Customer service

Bi-lingual preferred

Strong communication

Microsoft Office / POS

Education

High School Diploma or equivalent

Tools

Microsoft Office

POS systems

Job description

Jacksonville, Florida, United States - 32221

Description

Do you enjoy working in a fast-paced environment where no two days are the same? Want to work in the aviation services industry with private jets? Is the customer #1 in you? Interested in a complete benefits package including medical, dental, vision, and paid time off, along with competitive pay? Then you will love being a valued part of our award-winning team! The Customer Service Representative plays a vital role to our daily operations and will provide an elite level of customer service to crew and passengers by providing everything they need to have an extraordinary stay, including a warm welcome and concierge service. The Customer Service Representative will also collaborate with ground personnel to ensure all ground services are completed and invoiced. Celebrating our passion for aviation and providing extraordinary customer experiences, Million Air services private aircraft as well as military and commercial aircraft. We thrive in a team environment to live our motto of "We are Ladies and Gentlemen, serving Ladies and Gentlemen." We are seeking extremely talented employees to contribute to Million Air's vision to be the premier, worldwide, industry leading aviation service provider.

Responsibilities And Duties Of The Customer Service Representative

• Greet customers in a friendly, professional manner
• Provide concierge services to pilots and customers including making reservations as required
• Invoicing for services rendered to customers and pilots
• Record customer preferences in Million Air internal system
• Proactive preparation for all incoming aircraft
• Provides timely feedback to the company regarding service failures or customer concerns
• Partner with line service team to meet and exceed customer's service expectations
• Keep hospitality bar stocked with snacks and beverages
• Maintain neat work area at all times to include front desk, lobby, and all FBO amenities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

• Customer focus- naturally outgoing/extroverted
• Communicate with customers and employees in person, on phone, and through radio communications
• Strong computer skills including Microsoft office products and point of sale programs
• Basic mathematical knowledge
• Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record)
• Bi-lingual preferred

Reporting Relationship

This position reports to the Customer Service Manager.

Work Environment

This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft.

Physical Demands

• Must be able to lift 25 pounds
• Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers
• Possible exposure to hazardous noise levels, chemicals, fumes, and machinery

Position Type and Expected Hours of Work

This is a non-exempt position.

This position includes shift work which requires working evenings and weekends, and on scheduled company holidays.

Travel

No travel is expected for this position.

Social Media

Disclosure of social media is a requirement. Please attach social medial link on your resume and/ or application.

Education, Experience, And Eligibility Qualifications

• Customer service experience preferably in the service industry
• High School Diploma or equivalent
• Entry level position
• Ability to work evenings weekends, and holidays
• Acceptable driving record
• Zero tolerance drug free employer includes pre-employment and random screening

AAP/EEO Statement

Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.