Help Desk Tech I – Day Shift IT Support

Stormont Vail Health; Topeka, Northern (KS, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Stormont Vail Health in Topeka, KS, is seeking an entry-level Help Desk Tech 1 to provide desktop support and customer service across the organization. You will handle work orders from the Helpdesk Call Center, assist end users face-to-face, and support the team during peak call volumes.

Ideal candidates have a Bachelor's in IT or related field, up to 1 year of IT experience, and relevant certifications. This on-site role offers a day shift with standard hours and growth potential within the

Qualifications

• Bachelor's degree in information technology or related field.
• 1 year IT experience preferred or required as stated.
• CompTIA A+ certification preferred; Windows certification preferred.

Responsibilities

• Apply technical expertise to troubleshoot PCs, mobile devices, printers, and peripherals in a timely, professional manner.
• Answer call center phones as required and logs incoming calls/voice messages/e-mails/faxes with detail into the incident management system.
• Build, deploy and install hardware & software.
• Maintain a Quality of Service individual score of 90 or above.
• Details assigned tickets with comprehensive actions, next steps, and resolution.
• Administer and support user access/permissions, enterprise and 3rd party applications.
• Proactive customer communication to keep them informed on issues that did not meet first call resolution, in a timely manner.
• Prioritize and manage tasks and responsibilities, take initiative and work well in a team environment.

Skills

Professional demeanor

Hardware knowledge

Software knowledge

Vendor knowledge

Education

Bachelor's degree in information technology or related field

Tools

CompTIA A+ Certification

Microsoft Windows Certification

Job description

Stormont Vail Health in Topeka, KS, is seeking an entry-level Help Desk Tech 1 to provide desktop support and customer service across the organization. You will handle work orders from the Helpdesk Call Center, assist end users face-to-face, and support the team during peak call volumes.

Ideal candidates have a Bachelor's in IT or related field, up to 1 year of IT experience, and relevant certifications. This on-site role offers a day shift with standard hours and growth potential within the