Elite Event Concierge & Client Liaison

Hyatt Hotels Corporation; Phoenix (AZ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Free employee meals

Discounted & Complimentary Hotel RoomN

Medical Dental and Vision Insurance

Retirement savings plan

Training and professional development

Worldwide opportunities with Hyatt

Tuition/Wellness reimbursement

Job summary

Hyatt Regency Phoenix seeks an Event Coordinator/Concierge to serve as a liaison between event clients, meeting planners and hotel operations. The role focuses on delivering premier service, coordinating event details and ensuring exceptional guest experiences from pre-planning through post-event.

Ideal candidates have hospitality or events experience, strong communication skills and ability to manage multiple tasks under pressure in a fast-paced hotel setting.

Qualifications

• Experience in hospitality, events, banquet, guest services or customer service preferred.
• Interest in pursuing event planning or event management roles.
• Flexible availability including evenings, weekends, and holidays.
• Strong communication and interpersonal skills for guest, client and colleague interactions.
• Detail-oriented with ability to multitask and follow through.

Responsibilities

• Serve as a key contact for event clients, meeting planners, and wedding couples.
• Coordinate event details and communicate client needs to hotel departments.
• Support planning and execution of meetings, weddings and special events.
• Respond to guest and client requests promptly and professionally.
• Ensure event spaces are prepared and meet client expectations.
• Build positive relationships with clients to deliver exceptional service.
• Partner with hotel teams to ensure a seamless event experience.
• Maintain accurate event records and client communications.
• Uphold Hyatt service standards and create memorable guest experiences.

Skills

Hospitality service

Event coordination

Customer service

Communication

Multitasking

Teamwork

Proactive problem solving

English proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Hyatt Regency Phoenix seeks an Event Coordinator/Concierge to serve as a liaison between event clients, meeting planners and hotel operations. The role focuses on delivering premier service, coordinating event details and ensuring exceptional guest experiences from pre-planning through post-event.

Ideal candidates have hospitality or events experience, strong communication skills and ability to manage multiple tasks under pressure in a fast-paced hotel setting.