Convention Services Lead: Event Coordination & Client Care

Socket.dev; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Team member discounts

Flexible schedules

Career growth

Insurance benefits

401k plan

Vacation pay

Holiday pay

Recognition programs

Tuition reimbursement

Lunch program

Referral program

Job summary

The Hilton Phoenix Resort at the Peak is seeking a full-time Convention Service Manager to join our team in Phoenix, AZ. This role supports the Convention Services Department to coordinate and execute group events with precision and hospitality.

You will work with sales, front desk, and banquets to arrange room blocks, set-ups, VIP amenities, and post-event follow-ups, ensuring seamless service and superior guest experiences.

Qualifications

• Must be able to communicate in English and maintain a professional appearance.
• Self-starting personality with an even disposition and teamwork orientation.
• Ability to communicate well with guests and coordinate with multiple departments.
• Comfort with using a moderately complex computer system and learning hotel software.

Responsibilities

• Coordinate and document account requirements; direct VIP amenities and banquet setups.
• Communicate with sales, front office and reservations to manage room blocks and special needs.
• Assign banquet spaces and monitor setup to meet client specifications.
• Assist sales in promoting hotel and securing re-bookings and leads.
• Plan pre- and post-convention meetings and track group activity.

Skills

English proficiency

Team player

Communication skills

Computer skills

Event coordination

Job description

The Hilton Phoenix Resort at the Peak is seeking a full-time Convention Service Manager to join our team in Phoenix, AZ. This role supports the Convention Services Department to coordinate and execute group events with precision and hospitality.

You will work with sales, front desk, and banquets to arrange room blocks, set-ups, VIP amenities, and post-event follow-ups, ensuring seamless service and superior guest experiences.