Premium Event Coordinator & Concierge

Grand Hyatt; Park City (UT); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Free room nights

Medical, dental and vision insurance

401K with company match

Free employee meals

Generous paid time off

Tuition reimbursement

Employee stock purchase plan

Discounted ski passes

Training and development

Job summary

Grand Hyatt Deer Valley is seeking an Event Coordinator/Concierge to assist Event Planners and the Sales team with administrative duties before, during, and after events. The role often involves on-site client service, billing support, and cross-department coordination to ensure flawless execution.

The position emphasizes organization, attention to detail, and exceptional communication with clients and internal teams.

Qualifications

• Highly organized, detail oriented.
• Analytically minded with strong communication skills.
• Excellent oral and written communication.

Responsibilities

• Events distribution SOP’s to Operating departments.
• Collect estimated balances for catering and group business via e-Sertifi as per hotel accounting payment SOP’s.
• Assisting with billing and reconciliation
• Assist with commission and rebate reporting and processing
• Collaborative Diagramming – assistance with the details of this application/creating function space diagrams
• Review no-shows from the previous night and make corrections as needed.
• Assist verifying and correcting Group guest’s folios.
• Preparing Breakfast coupons for groups for Banquets/F&B
• Ensure all Group functions are completed in an accurate and timely fashion.
• Effectively communicate with internal and external customers.
• Book meetings and events for in-house event & manage Banquet Event Orders (BEO).
• Assist event managers with collateral (i.e. vouchers, signage, place cards, etc.)
• Send out VIP Amenity Requests
• Maintain timely and effective paper flow and communication within department and to other departments.
• Manage thank you letters for Group functions and distribute accordingly
• Organize in-house deliveries, amenities, welcome letters, transportation schedules, for group clients etc. as needed.
• Occasional evening and weekend work to meet customer needs
• Perform any other duties assigned
• Strong understanding of client programs and events
• Perform Meeting Room Inspections, Cleanliness and Maintenance walkthroughs
• Monitor Customer Personal and Practical Needs, anticipating their needs and making sure that they are satisfied throughout the entire day
• Immediate Response is Key (Respond within 5 minutes, resolve with 15 minutes)
• Provide added services to repeat customers who may have hinted to something previously.
• Provide feedback to other departments involved in planning and organizing the function
• Meet and Greet Site inspections and attend necessary hotel planning meetings
• Service Recovery (turn a negative experience into a positive experience before the guest departs the hotel)

Skills

Organizational skills

Communication skills

Customer service

e-Sertifi

Tools

e-Sertifi

Job description

Grand Hyatt Deer Valley is seeking an Event Coordinator/Concierge to assist Event Planners and the Sales team with administrative duties before, during, and after events. The role often involves on-site client service, billing support, and cross-department coordination to ensure flawless execution.

The position emphasizes organization, attention to detail, and exceptional communication with clients and internal teams.