Event Concierge/Billing Coordinator

Grand Hyatt; Scottsdale (AZ); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Discounted & Complimentary Hotel RoomN

Employee meals in dining hall

Free covered parking

Medical, Dental and Vision Insurance

Retirement savings plan

Training and development

Tuition/Wellness reimbursement

Employee Stock Purchase plan

Retail discounts

World-wide opportunities

Job summary

Grand Hyatt Scottsdale Resort is seeking an Event Concierge to bridge our Event Sales/Planning teams with on-site contacts. You will address special requests, manage details of meetings, and ensure smooth group coordination and billing support.

The role requires a strong guest-service mindset, excellent communication, and the ability to adapt to dynamic event needs while maintaining professionalism on a busy property.

Qualifications

• A genuine desire to satisfy guests in a fast-paced environment.
• Refined verbal communication skills.
• Ability to stand for long periods of time.
• Ability to sit for long periods of time.
• Ability to lift, pull and push moderate weight (about 25 lbs).
• Flexibility to work mornings, afternoons, evenings, weekends and holidays.

Responsibilities

• The Event Concierge is the liaison between Event Sales/Planning Manager and the on-site meeting contact.
• This role handles special requests with detailed knowledge of meeting facilities and group dynamics.

Skills

Customer service

Verbal communication

Stamina

Sitting/Standing

Lifting ability

Flexible schedule

Job description

Organization: Grand Hyatt Scottsdale Resort

Connect to the heart of the West and embrace the captivating optimism of the Sonoran Desert at Grand Hyatt Scottsdale Resort. The richly appointed property and sophisticated architectural designs inspired by Frank Lloyd Wright, reflect the romance of the American Southwest. Our magnificently designed property and artistic architectural features amplify dramatic mountain views, inspire connections to water, and reveal enticing botanical interactions. Captivating amenities and six elevated dining experiences, led by celebrity chef Richard Blais, echo the region's variety and rich heritage–beckoning travelers to deeply connect with the illuminating essence of our surroundings.

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleague’s become family. Since 1957, our colleagues have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Benefits & Perks

• Opportunities to work around the world with Hyatt Hotels and Resorts


• Discounted & Complimentary Hotel Room Nights


• Enjoy free employee meals in our employee dining hall


• Free covered parking


• Medical Dental and Vision Insurance (Full-time colleagues)


• Retirement savings plan


• Excellent training and professional development


• Tuition/Wellness reimbursement, up to $1,000 a year!


• Employee Stock Purchase plan


• Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more

Our Values:

Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

Roles and Responsibilities include but are not limited to:

• Starting rate: $20.00 per hour

The Event Concierge is the liaison between Event Sales and/or Event Planning Manager and the on-site meeting contact. This position is highly visible and the central point for handling and addressing special needs or requests. It requires detailed knowledge of the hotel meeting facilities, group dynamics, and event details. The Event Concierge/Billing Coordinator will also be the hotel level Group Billing and AR facilitator. Such duties include tracking upcoming groups for deposit needs and assist Group Billing as needed on delayed payments, assisting with group billing adjustments post event and assisting AR team in collection attempts as needed. Technical mindset is needed as the ability to adapt to and learn various operational system is required.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.


• Refined verbal communication skills.


• Ability to stand for long periods of time.


• Ability to sit for long periods of time.


• Ability to lift, pull, and push a moderate weight (approx. 25 lbs.)


• Must be able to work a flexible schedule including mornings, afternoons, evenings, weekends, and holidays.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Proof of eligibility to work in the United States is required, as well as a completed background check.