Event Concierge

Hyatt Hotels Corporation; Phoenix (AZ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Free employee meals

Discounted & Complimentary Hotel RoomN

Medical Dental and Vision Insurance

Retirement savings plan

Training and professional development

Worldwide opportunities with Hyatt

Tuition/Wellness reimbursement

Job summary

Hyatt Regency Phoenix seeks an Event Coordinator/Concierge to serve as a liaison between event clients, meeting planners and hotel operations. The role focuses on delivering premier service, coordinating event details and ensuring exceptional guest experiences from pre-planning through post-event.

Ideal candidates have hospitality or events experience, strong communication skills and ability to manage multiple tasks under pressure in a fast-paced hotel setting.

Qualifications

• Experience in hospitality, events, banquet, guest services or customer service preferred.
• Interest in pursuing event planning or event management roles.
• Flexible availability including evenings, weekends, and holidays.
• Strong communication and interpersonal skills for guest, client and colleague interactions.
• Detail-oriented with ability to multitask and follow through.

Responsibilities

• Serve as a key contact for event clients, meeting planners, and wedding couples.
• Coordinate event details and communicate client needs to hotel departments.
• Support planning and execution of meetings, weddings and special events.
• Respond to guest and client requests promptly and professionally.
• Ensure event spaces are prepared and meet client expectations.
• Build positive relationships with clients to deliver exceptional service.
• Partner with hotel teams to ensure a seamless event experience.
• Maintain accurate event records and client communications.
• Uphold Hyatt service standards and create memorable guest experiences.

Skills

Hospitality service

Event coordination

Customer service

Communication

Multitasking

Teamwork

Proactive problem solving

English proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Close Inclusive Collection Job Postings Notification

"Hyatt is a place of learning - similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. The Event Concierge is the liaison between the Event Sales and/or Event Planning Manager and the on-site meeting contact. This position is highly visible and the central point for handling and addressing special needs or requests. It requires detailed knowledge of the hotel meeting facilities, group dynamics, and event details.

The Event Coordinator/Concierge is a client-focused professional who is passionate about delivering exceptional service and creating memorable event experiences. This role is ideal for someone who thrives in a fast-paced environment, can think on their feet, and confidently makes sound decisions to ensure every client receives premier service. Serving as a key liaison between clients, Event Managers, and hotel operations, the Event Coordinator/Concierge plays an integral role. This position is responsible for building strong client relationships, providing administrative support to the Events team, coordinating event details, and ensuring seamless communication between all departments involved. From pre-planning through the conclusion of each event, this individual remains proactive and solutions-oriented, ensuring every detail is executed with excellence.

The candidate is a motivated self-starter who welcomes new challenges and additional responsibilities. They possess outstanding customer service, communication, and organizational skills, along with the ability to multitask, prioritize competing demands, and remain composed under pressure. Previous hotel or event experience is preferred, as is the ability to quickly learn new technology and systems. Most importantly, this individual demonstrates sound judgment, takes ownership of challenges, and is empowered to make decisions that enhance the client experience while supporting operational success.

Responsibilities

• Serve as a key contact for event clients, meeting planners, and wedding couples.
• Assist in coordinating event details and communicating client needs to hotel departments.
• Support the planning and execution of meetings, weddings, and special events.
• Respond to guest and client requests promptly and professionally.
• Ensure event spaces are prepared and meet client expectations.
• Build positive relationships with clients to deliver exceptional service.
• Partner with hotel teams to ensure a seamless event experience.
• Maintain accurate event records and client communications.
• Uphold Hyatt service standards and create memorable guest experiences.

At Hyatt Regency Phoenix, colleagues are more than employees—they are valued members of our team. We offer competitive wages, career growth opportunities, training, and benefits in a supportive and welcoming environment. Other benefits and Perks:

• Enjoy free employee meals in our employee dining hall
• Discounted & Complimentary Hotel Room Nights
• Medical Dental and Vision Insurance (Full-time colleagues)
• Retirement savings plan
• Excellent training and professional development
• Opportunities to work around the world with Hyatt Hotels and Resorts
• Tuition/Wellness reimbursement, up to $1,000 a year!

Our Values: Respect | Integrity | Humility | Empathy | Creativity | Fun

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

Qualifications/Skills

• Previous hospitality, events, banquet, guest services, or customer service experience preferred.
• Interest in pursuing a career in Event Planning, Event Management, or Event Sales.
• Flexible availability, including evenings, weekends, and holidays.
• Strong communication and interpersonal skills with the ability to build positive relationships with guests, clients, and colleagues.
• Passion for creating exceptional experiences for meeting planners, wedding couples, and event attendees.
• Excellent organizational skills with the ability to multitask and manage competing priorities in a fast-paced environment.
• Detail-oriented with strong follow-through and problem-solving abilities.
• Ability to remain professional, positive, and customer-focused under pressure.
• High school diploma or equivalent required; some college coursework preferred.
• Proficient in Microsoft Office and comfortable learning hotel and event management systems.
• Ability to work independently and as part of a team with minimal supervision.
• Reliable attendance, punctuality, and a strong commitment to guest satisfaction.
• Ability to communicate effectively in English, both verbally and in writing.
• Willingness to assist with event execution and respond to guest requests to ensure a seamless event experience.

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