Elite Dispatcher & Scheduling Coordinator

Apex Pros Plumbing, Electric, Heating and Air; Dublin (OH); Presencial; USD 25.000 - 36.000; Jornada completa

Descripción de la vacante

Apex Pros Plumbing, Electric, Heating and Air is a fast-growing residential plumbing, HVAC and Electrical company based in Dublin, Ohio. We pride ourselves on delivering outstanding customer service while creating long-term growth opportunities for our team members.

Our success is built on professionalism, teamwork, and a commitment to providing a true 5-Star customer experience. We are seeking a highly motivated Dispatcher to join our Dublin office.

Formación

• Must be highly motivated and detail-oriented.
• Strong communication and organizational skills.
• Ability to manage daily schedules and customer interactions.

Responsabilidades

• Create a 5-Star customer experience through clear, professional, and timely communication
• Manage and optimize daily schedules for field professionals
• Serve as the primary customer contact from dispatch through job completion
• Handle appointment confirmations, rescheduling, and customer updates
• Assist with inbound customer service calls as needed
• Resolve customer concerns promptly and professionally
• Perform customer follow-ups after completed appointments
• Follow up on unsold estimates
• Support office operations as needed to ensure smooth daily workflow

Descripción del empleo

Apex Pros Plumbing, Electric, Heating and Air is a fast-growing residential plumbing, HVAC and Electrical company based in Dublin, Ohio. We pride ourselves on delivering outstanding customer service while creating long-term growth opportunities for our team members.

Our success is built on professionalism, teamwork, and a commitment to providing a true 5-Star customer experience. We are seeking a highly motivated Dispatcher to join our Dublin office.