5-Star Dispatch & Scheduling Specialist

Apex Pros Plumbing, Electrical, Heating and Air; Dublin (OH); Presencial; USD 36.000 - 52.000; Jornada completa

Descripción de la vacante

Apex Pros Plumbing, Electrical, Heating and Air in Dublin, Ohio is seeking a detail-oriented Dispatcher to ensure the right professionals are assigned to each customer at the right time. The role serves as the main point of contact from dispatch notification through job completion, coordinating daily schedules and maintaining excellent customer communication.

Ideal candidates will handle confirmations, rescheduling, and updates, assist with inbound calls, resolve issues promptly, and support the

Responsabilidades

• Create a 5-Star customer experience through clear, professional, and timely communication
• Manage and optimize daily schedules for field professionals
• Serve as the primary customer contact from dispatch through job completion
• Handle appointment confirmations, rescheduling, and customer updates
• Assist with inbound customer service calls as needed
• Resolve customer concerns promptly and professionally
• Perform customer follow-ups after completed appointments
• Follow up on unsold estimates
• Support office operations as needed to ensure smooth daily workflow

Descripción del empleo

Apex Pros Plumbing, Electrical, Heating and Air in Dublin, Ohio is seeking a detail-oriented Dispatcher to ensure the right professionals are assigned to each customer at the right time. The role serves as the main point of contact from dispatch notification through job completion, coordinating daily schedules and maintaining excellent customer communication.

Ideal candidates will handle confirmations, rescheduling, and updates, assist with inbound calls, resolve issues promptly, and support the