Elite Dental IT Tier 2 Support Specialist

Syntec, LLC; Kentucky; Vor Ort; USD 55.000 - 75.000; Vollzeit

Zusammenfassung

Syntec, LLC, a dental-focused IT Managed Services Provider, is seeking a Tier 2 IT Support Specialist. The role covers in-office remote support, client onsite IT support, and field build-out projects while maintaining HIPAA compliance and cybersecurity best practices.

A proactive communicator dedicated to top-tier service will thrive here. The ideal candidate will join a team that values process, accuracy, and customer satisfaction, with opportunities to contribute to major upgrades and tech

Qualifikationen

• Experience with HIPAA and cybersecurity defenses is preferred.
• Prior work with an IT Managed Service provider is a plus.
• Tier 2 IT support with focus on in-office remote, client onsite, and field build-out projects.

Aufgaben

• Provide in-office remote support, client onsite IT support, and field build-out project work.
• Evaluate and prioritize incoming service requests (phone, voicemail, email, in-person).
• Troubleshoot Practice Management and Imaging software applications.
• Troubleshoot Digital Imaging devices (x-ray sensors, intraoral cameras, scanners).
• Troubleshoot Microsoft Windows and Networking issues (Printers, Scanners, peripherals).
• Provide support for backups, antivirus and endpoint protection.

Kenntnisse

Tier 2 IT Support

HIPAA knowledge

Cybersecurity awareness

Customer service

On-site support

Tools

Windows

Networking

Imaging software

Jobbeschreibung

Syntec, LLC, a dental-focused IT Managed Services Provider, is seeking a Tier 2 IT Support Specialist. The role covers in-office remote support, client onsite IT support, and field build-out projects while maintaining HIPAA compliance and cybersecurity best practices.

A proactive communicator dedicated to top-tier service will thrive here. The ideal candidate will join a team that values process, accuracy, and customer satisfaction, with opportunities to contribute to major upgrades and tech