Elite Customer Support Specialist - AI-Powered High-Earning

Puffy; Town of Florida (NY); On-site; USD 28,929 - 30,996; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision insurance

Generous Paid Time Off (PTO) + US Public holidays

401(k) with Company Match

Free Puffy mattress after 6 months

$1,000 store credit after 1 year

Job summary

A leading eCommerce brand in New York is seeking a Customer Support Associate to enhance customer interactions and leverage AI tools for exceptional service. This role demands swift problem-solving skills, a typing speed of 50+ WPM, and proficiency with customer support systems like Zendesk. The position offers a competitive hourly wage of $21.00 - $22.50 with uncapped bonuses, comprehensive insurance, and other generous benefits including 401(k) matching and paid time off.

Qualifications

• 1-2+ years of proven customer support experience in fast-paced environments.
• Ability to manage high-volume customer inquiries.
• Typing speed of 50+ WPM required.

Responsibilities

• Respond to and own customer issues from first contact to final resolution.
• Maintain the brand reputation while managing customer interactions.
• Automate routine inquiries using AI.

Skills

Customer support expertise

Professional communication

Fast and accurate typing

Proficiency in Zendesk

Excitement for AI

Tools

Zendesk

Gorgias

Freshdesk

Shopify

Job description

A leading eCommerce brand in New York is seeking a Customer Support Associate to enhance customer interactions and leverage AI tools for exceptional service. This role demands swift problem-solving skills, a typing speed of 50+ WPM, and proficiency with customer support systems like Zendesk. The position offers a competitive hourly wage of $21.00 - $22.50 with uncapped bonuses, comprehensive insurance, and other generous benefits including 401(k) matching and paid time off.