Customer Service Representative

Epic Sports; Bel Aire (KS); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Job summary

Epic Sports is seeking a fast-paced CSR to handle customer issues via chat and email, using AI tools to move quicker and keep customers satisfied. This is an in-person, full-time role in Bel Aire, Kansas, with a pay range of $16.00–$20.00 per hour and benefits including dental, health insurance, and PTO.

Responsibilities include managing customer interactions, processing order changes, resolving shipping issues, answering product questions, and collaborating with internal teams to ensure timely

Qualifications

• Minimum 2 years tenure at current or previous employer.
• Strong written communication skills.
• Proficient with email, chat, and order systems.
• Ability to learn quickly and adapt in real time.
• Effective problem solving and decision making.
• Team-oriented mindset.
• Comfort using AI-powered tools to improve speed and accuracy.

Responsibilities

• Manage customer interactions primarily through online chat and email.
• Process order changes and updates.
• Resolve issues such as mis-shipments, lost packages, and order discrepancies.
• Answer product-related questions and guide customers to solutions.
• Leverage AI tools to draft responses, research solutions, and improve response times.
• Collaborate with internal teams to ensure timely and accurate resolutions.

Skills

Tenure stability

Written communication

Computer literacy

Adaptability

Problem solving

Teamwork

AI tool proficiency

Tools

AI-powered tools

Job description

Fast-paced CSR role handling customer issues via chat/email, using AI tools to move quicker, solve problems, and keep customers taken care of.

Requirements:

• Minimum 2 years of tenure at current or previous employer (stability required)
• Strong written communication skills
• Computer proficiency (email, chat, order systems)
• Ability to learn quickly and adapt in real time
• Effective problem-solving and decision-making skills
• Team-oriented mindset
• Comfort using and learning AI-powered tools to improve speed and accuracy

Responsibilities:

• Manage customer interactions primarily through online chat and email
• Process order changes and updates
• Resolve issues such as mis-shipments, lost packages, and order discrepancies
• Answer product-related questions and guide customers to solutions
• Leverage AI tools to draft responses, research solutions, and improve response times
• Collaborate with internal teams to ensure timely and accurate resolutions

Role Expectations:

• Handle multiple conversations simultaneously with accuracy and speed
• Maintain a high level of professionalism and responsiveness
• Take ownership of issues through resolution
• Use AI tools to increase efficiency without sacrificing accuracy or customer experience

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Work Location: In person